Your customer communication - central and efficient
The portal enables your customers to access relevant information, status updates and documentation 24/7. At the same time, it reduces your administrative effort through automated processes and self-service functions. With individual access rights and role-based permissions, you retain full control over sensitive data.
What problems does the Customer Portal solve?
High support burden due to manual customer inquiries
'Please send me…', 'I can't find…', 'Can you change this for me?' - The customer portal reduces these requests through self-service functions.
No self-service options
Customers are dependent on the company instead of being able to act independently. The portal makes your customers autonomous and relieves your team.
Media discontinuities in communication
Emails, phone, WhatsApp, Excel - nothing is central, nothing is traceable. The portal creates a unified communication platform.
Unclear customer management
Data is scattered, often outdated or inconsistent. The portal offers a central, always up-to-date customer overview.
Modern customer expectations not met
Customers want to act anytime, immediately and independently. The portal fulfills these expectations with modern, intuitive operation.
High error rate due to manual data maintenance
Master data, documents, tickets - all potential risk zones. The portal automates and secures your data processes.
Weak customer loyalty
Without a transparent, digital customer interface, trust is lost. The portal strengthens the relationship through transparency and self-determination.
Your benefits at a glance
24/7 availability
Your customers have access to information and documents around the clock - without burdening your resources.
Reduced effort
Fewer requests by email and phone through self-service functions and automated processes.
Transparent communication
Clear status updates and project progress increase customer satisfaction and reduce follow-up questions.
Secure data management
Role-based access control and modern encryption protect sensitive customer and project data.
Individual adaptation
The portal can be adapted to your business processes and corporate design for a consistent experience.
Scalable solution
Grows with your customer base and adapts to changing requirements - without system changes.
